Monday, January 28, 2013

Could Manti Te’o have prevented falling for a catfish by using Web analytics?


A sham, a hugely embarrassing public heartbreak, whatever the case with Manti’s story, there is one thing we know for certain—we are extremely vulnerable to catfishes, that is, being lured by online bottom feeders swimming in the fresh waters of social media.

A catfish is someone who pretends to be someone they're not using Facebook or other social media to create false identities, particularly to pursue deceptive online romances (Urban Dictionary, 2012).

So how do you catch these fish, or better, prevent them from swimming around your line? The answer, Web analytics. This doesn’t mean you have to understand programming code.

Primarily used in business, Web analytics is the process of analyzing the behavior of visitors to a Web site (Rouse, 2005). Web analytics will reveal abnormal online behavior and it is an essential tool for discovering the root cause of such behavior.

Web analytics can and should be used for personal use to protect your online identity and prevent you from falling victim to a catfish. By analyzing online behavior, you can identify when you’re building a relationship with a catfish early on, and most likely, before you’re fully invested. Manti had a long-term relationship with a catfish and probably never took a close look at all the conversations (traceable data) he had with his “girlfriend” online.

Catfishes will avoid in-person meetings and telephone calls, after awhile these actions become glaring signals that something’s amiss.

Lesson #1: Don’t ignore abnormal behavior; look into it.

All of the activity that is taking place online between you and another person is conveniently stored for you to analyze whenever you want. Start by look through the history of the conversations you’ve had with this person, and the conversations they’ve had with others. By viewing the conversations collectively, you’ll easily spot inconsistencies, lies, and unusual behavior.

In fact, odd behavior is what sparked exhaustive online research conducted by Deadspin reporters who broke Manti’s story. As major news media began covering the death of Manti’s girlfriend, Deadspin reporters began to research online to verify her death. They found nothing by searching Social Security Administration records. Additionally, there were no online news articles that recounted her death or the actual accident. These reporters identified unusual online behavior and looked further.

Lesson #2: Google is your best friend.

Eventually, they found the night crawlers that ultimately brought Manti’s catfish to the surface—image files. The perpetrator used photographs from a 22-year-old California woman’s social media account to create the fake social media profiles. But, it’s not the image of the woman in the photographs. It is the filename.

By taking the filename of an image (i.e., My-Celebration-Party-2008.jpg) and conducting a quick search using Google Images, Manti could have uncovered his catfish long before he began publicly expressing his sadness.

Google has proven to be the best method to hook a catfish. If you find it hard to obtain the filename, ask your new “friend” to email you a photo. Then take the filename and plug it into Google Image’s search bar. If you just can’t obtain filenames, then use the person’s first and last name to conduct a search.

Lesson #3: Don’t make it easy to become a victim.

If Manti Te’o is telling the truth, then there is a second victim—the woman who is pictured in the photos that were used to create the false identity. Can you imagine what it would be like to turn on national news and to see your photo alongside reports that the woman pictured is dead? Imagine the impact this would have on your family.

Check your privacy settings when using online sites. Social media sites can restructure privacy settings in a single upgrade exposing your online information to catfishes and other digital fraudsters. Social media networks upgrade often, so check your privacy settings often. Select the highest, most restrictive, privacy settings.

Lesson #4: Take time to inform your family and friends.

Our world has changed significantly. More people are spending more time online than ever before.

In as little as six years, Facebook has connected more than one billion users worldwide. Social media now accounts for 18% of time spend online (Fox, 2012) and for the first time, half of adults 65 and older are online. As of February 2012, one-third of Internet users age 65 and older use social networking sites such as Facebook (Zickuhr, Madden, 2012).

Ten years ago, your grandmother didn’t know what the Internet was and she certainly didn’t want to hear about it. Today, Granny is sharing photos of her winning Bingo card and giving a digital thumbs up to her grandson, Billy, who just posted a video of his teammates celebrating over pizza.  

We’re wildly connected, but there’s no manual. Take the time to stay informed and teach your loved ones how to identify abnormal behavior and protect their online identities. And, by all means, share and tweet this valuable information to friends in your social network.

References:

Urban Dictionary (2012). Catfish. Retrieved on January 24, 2013, from, http://www.urbandictionary.com/define.php?term=catfish

Rouse, M. (2005, September). Definition Web Analtyics. Retrieved on January 24, 2013, from, http://searchcrm.techtarget.com/definition/Web-analytics

Fox, Z. (2012, November, 28). This Is How Much Time You Spend on Facebook, Twitter, Tumblr. Retrieved on January 25, 2013, from, http://mashable.com/2012/11/28/social-media-time/

Zickuhr, K., Madden, M. (2012, June 6). Older Adults and Internet Use. Retrieved on January 25, 2013, from, http://www.pewinternet.org/Reports/2012/Older-adults-and-internet-use/Summary-of-findings.aspx

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